Carers Drop In Facilitator Volunteer – Mackenzie Centre Café
Background to the Day Centre Café

The Carers Café within the Mackenzie Day Centre has been created to offer carers from across Highland a place
they can go for a coffee, relax, and meet other carers. Activities to be developed to encourage interests and
personal development out-with caring.

Carers can book their carer-for person (who are over 60 yrs and have a long term condition) into the Day Centre as
a ‘friend’ for a maximum of two hours while the carer attends the café.

Key tasks:
• Facilitate, promote & attend The Mackenzie Centre drop-in sessions
• Welcome, include and chat to all carers
• To provide support and encouragement to carers who attend the drop in
• To attend training, support and supervision as necessary and participate in staff meetings if appropriate
• Develop a programme of activities for carers to participate encouraging wider interests and personal development.
• Ensure the room is left clean and tidy after use
• Ensure there are sufficient supplies of snacks and beverages
• Purchase supplies
• Balance the cash after each session
• Bank the cash
• Oversee/ serve food and beverages
• Good organisational skills
Reporting to:
• Mackenzie Centre Manager
Local contact:
• The Volunteering Coordinator/ Manager of the Day Centre/ Carer Strategy Coordinator
Skills & Experience
• Good listening skills
• Ability to be sociable and make people welcome
• Experience in facilitating a group (not essential as training can be given)
• Understand of carers issues (desirable)
• Ability to develop and strengthen partnership working with the Day Centre staff
• Able to manage cash maintain very simple records
Protected Vulnerable Groups Scheme (PVGS)
• This role entails involvement with protected adults and Connecting Carers will require a PVG check.

Improved outcomes for carers:
As part of Carers’ Centre Services Team the post holder will contribute to the following outcomes for carers.
Carers will:-
• Feel better informed and more confident in their ability to shape services and access support available to them
• Have increased self-esteem, confidence and resilience in managing their caring role
• Report improved physical and mental well-being
• Be more confident in combining caring responsibilities with work, social and learning opportunities
• Enjoy a small spell of respite in the company of other carers

To find out more and to obtain an application form please call 01463 723561 or email