We understand these are worrying times with the ongoing Covid 19 Pandemic. However, we are still here to support carers across the Highlands. We will be updating this page regularly with updates on the service, and information to support you during this pandemic.

We have been changing and adapting our working practices to be able to still provide full support to carers across the Highlands, all staff are working from home and fully contactable.

Changes we have made to our service to support and protect carers
  • All Adult Carer Support Plans and Mini Adult Carer Support Plans are now taking place over Zoom or through a telephone call with your local Carer Link Worker. We will use whichever method you would prefer.
  • All Training & Events are now taking place through Zoom online. All events can be found at this page is regularly updated with new events. If you are interested in joining please book a ticket via eventbrite. Paper copies of all training sessions will be accessible to all carers should you wish to not join a zoom session, or are unable to. To request this please email
  • All support groups are currently not running due to Lockdown, however we hope to have these up and running again in the future when we are able to.
  • The Carer Centre in Dingwall is currently closed, however all staff are working from home and fully contactable.
  • The Carer Support Line is still available for carers, with staff fully contactable at home.
  • Counselling delivered by Connecting Carers volunteers is available through telephone.
We understand these are difficult times, and we aim to always keep you up to date with our plans and current changes to the service. We are still here to support you, so please get in touch with the Carer Support Line on 01463 723560 or with your local Carer Link Worker and we can help.

PPE for Carers

In Highland, you will be able to access PPE directly via Connecting Carers as the local hub for unpaid carers.

To place an order for PPE supply of gloves, aprons or masks please contact us by phone 01463 723560 between 10am and 4pm Monday to Friday, or by email at

Please note
• Unpaid carers source their own stock of PPE wherever possible, however where this fails Connecting Carers will provide PPE to unpaid carers.
• Supplies will be used in line with guidance and distributed equitably according to need.


Actions to take if you need PPE
• Contact Connecting Carers who will triage your call and support you to place an order for PPE where you are unable to source through existing arrangements.
• Where possible, the Connecting Carers team will post our supplies directly to your home address, but in extenuating circumstances, the supplies will be delivered to your door.

Useful Information  
  • Highland Third Sector Interface: There is currently a Community Action Register which holds lots of information on services and volunteer groups you can access within your local area to help you during these times particularly if you are having to shield, there is information such as individuals who could deliver food and medications to you, access to mental health groups, condition specific support and support for times of loneliness.
  • Funding: For up to date information and guidance on funding you may be eligible for, and for assistance with applying for funding please contact the carer support line 01463 723560 or your local carer link worker.
  • Covid19 Testing for Carers - The National Carer organisations have produced the attached briefing document for unpaid Carers in relation to testing for COVID-19 testingbriefing_final.pdf
  • Time Capsule Project - we are inviting Adult and Young Carers to send in articles and artwork focusing on what the Coronavirus means for them to be included in a digital time capsule book Time-capsule-image.pdf